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Why should I monitor my alarm system?
An unattended alarm system does no good. With a monitored system, police, fire, and medical assistance can be dispatched immediately, protecting you, your family, and all of your material assets.
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What is the difference between a hard wired system and a wireless system?
The difference is simple and minor. Both systems are of equal standard, the only major difference is the running of wires throughout your home.
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I'm not happy with the system I currently have, can I switch to your company?
Yes! An overview of your system will be needed to asses the system components. A simple visit to your home or office by one of our technicians will answer your questions.
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I already have smoke detectors in my home, why should I have monitored ones?
Aside from the immediate life threatening danger, if you are not at home a signal will be sent within seconds of a fire detection and the proper authorities will be dispatched before you are even notified. Minutes count in extinguishing a fire and can save lives and your assets.
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As a homeowner/business owner, what is the benefit to me of the permittng process?
Life safety is the focus of building codes and related codes and standards. The permitting process, established by Florida Statutes, the Florida Building Code and the Broward County Administrative Provisions, Chapter 1 of the FBC, requires the Building Department to verify that the contractor and subcontractors working on your job are properly licensed and insured, that the plans submitted meet minimum code requirements, that work is inspected at key points during construction, that these inspections are approved before construction can proceed, and that a final inspection is approved in order to close out the permit.
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How can I test my system to be sure everything is working ok?
1. Consider notifying your neighbors that you are going to test your system and that they will hear the siren sound for about a minute.
2. Call Central Station @ 800-506-4006 to have your account put on test to prevent them from responding to your alarm. Have them put it on test for a minimum of 30 minutes.
3. Set the system as you normally do and wait for the exit (60-90 seconds) time to expire. Open a door or window and let the alarm sound. If you opened an entry door you must also wait for the entry (30-60 seconds) time to expire. The keypad will beep during this delay.
4. Allow the alarm to sound so the signal can be transmitted to Central Station. Allow about 45 seconds to 1 minute to pass then call Central Station back to verify they received your signal. If you turned the siren off before the signal was received you have not made a true test of the system’s ability to power the siren and send a signal at the same time.
5. After the signal is received disarm your system. The rest of the system test can be conducted without arming the system or sounding the siren. Have one person watch the keypad while another opens each protected door and window, one at a time. There should be a “not ready” indication at the keypad when each door or window is opened and a “ready” indication when closed. (If no other person is available, put the system in “chime” mode by pressing your 4-digit code and the “9” key to turn the chime on/off. All perimeter zones will then “chime” when opened.) Test any motion detectors by moving in front of them. Wired security screens and glass break detectors require a technician visit for testing.
6. If you wish to test additional devices, such as panic buttons, you must call Central Station again to make sure you have plenty of time on test, and extend it if necessary. Test one or more devices and allow 45-60 seconds for the signal to be received. Then call Central Station to verify those signals were received. If so, you can ask them to remove your account from test or simply let the time expire. Be certain not to end the test until ALL signals have been received and accounted for. Otherwise, Central Station may dispatch the police or other responders.
7. If you have a smoke detector connected to your alarm system it will have a small red light that blinks at least once every 20 seconds. Observe the detector to be sure that it is blinking properly. A professional smoke detector test requires a technician visit.
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How often should tests be conducted?
Movable doors, windows, motion detectors and the ability of your system to signal the Central Station should be tested at least monthly. You should also perform additional tests after any severe lightning storm and after having any significant remodeling or any electrical or telephone work performed on your premises.
Wired security screens, glass break detectors and residential smoke detectors should be tested annually by a qualified technician.
For additional assistance or questions, please do not hesitate to contact our office. We are always happy to help!
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