(Q) Can I use “VOIP” (Voice Over Internet Provider) as the

communication device?

(A) NO. Using your laptop or home computer is not a reliable form of communication. Once you disconnect your laptop, or turn off your home computer for any reason you lose your phone connection. Burglar alarm system panels were designed to have a reliable 24 hours a day, 7 days a week, communication connection to them. It is important when the alarm goes off! Whether you are home or out and about, the authorities are dispatched from a simple phone call from your alarm panel to Central Station and police responding parties are notified.