(Q) I have recently changed phone carriers; to either a local phone company or a local cable provider and now my alarm system has the letters “FC” or the words “Failure to Communicate”?

(A) If you have recently changed phone carriers and the phone or cable technician did not hook up the new phone line to the alarm system, it will not communicate to Central Station. If they have already left your home or business you will need to call the phone or cable provider and have them come back out to your home or business to fix their mistake.