FAQs

(A) Go to our forms page or click on Central Station Update, fill out form and send to our office.

(A) Please refer to Keypad Programming (click here)

(A) YES. You can call the office Monday thru Friday from 8am-5pm (Excluding Holidays) to make a payment over the phone with no extra charge to you. You may also pay by Credit Card, using a Mastercard or a Visa with the attached payment voucher on your billing statement.

(A) NO. If you suspend your telephone service with your phone provider the telephone line will only allow a call to 911. Your burglar alarm panel will not be able to call our Central Station Number 24 hours a day, 7 days a week.

(A) NO. Using your laptop or home computer is not a reliable form of communication. Once you disconnect your laptop, or turn off your home computer for any reason you lose your phone connection. Burglar alarm system panels were designed to have a reliable 24 hours a day, 7 days a week, communication connection to them. It is important when the alarm goes off! Whether you are home or out and about, the authorities are dispatched from a simple phone call from your alarm panel to Central Station and police responding parties are notified.

(A) While at your keypad enter your four digit code and the OFF key (number 1 key); Your four digit code and the OFF key (number 1 key).

Note: Must be done twice to clear the alarm.

(A) Go to our forms page or click on Certificate Request, fill out form and send to our office.

(A) Have your phone lines recently been down due to your phone carrier experiencing interruptions? “FC” or “Failure to Communicate” indicates there is a problem with the phone line in your home or business and your alarm panel is NOT communicating to Central Station. If you see these letters or words, please contact Central Station to put your system on test and try to send a test signal through to Central Station.  (click here for directions on how to put your system on test) 

Note:  It is VERY IMPORTANT to put your system on test with Central Station PRIOR to testing your alarm. If Central Station does not receive the test signal, please call our office for further assistance.

(A) If you have recently changed phone carriers and the phone or cable technician did not hook up the new phone line to the alarm system, it will not communicate to Central Station. If they have already left your home or business you will need to call the phone or cable provider and have them come back out to your home or business to fix their mistake.

(A) YES. It is ok to change phone carriers, but while the technician is at your home or business, PRIOR TO THE TECHNICIAN LEAVING, put your system on test with Central Station and try to send a test signal through to Central Station. (click here for directions on how to put your system on test)
If Central Station does not receive the test signal, the technician did not hook up the new phone line to the alarm system and needs fix their mistake before leaving your premise.  

Note:  It is VERY IMPORTANT to put your system on test with Central Station PRIOR to testing your alarm.

(A) The alarm panel requires a “traditional telephone land line” provided by a carrier such as a local phone company or local cable company. This type of “traditional telephone land line” stays connected to the system 24 hours a day, 7 days of week.

(A) NO. Using your “personal cell phone” as the communicator for the alarm panel, does not work. Your cell phone would need to be hard wired into the panel and left at the panel 24 hours a day, 7 days a week, and be fully charged.

(A) YES THERE IS AN ALTERNATIVE TO NOT HAVING A “TRADITIONAL TELEPHONE LAND LINE”!
If you do not have a “traditional telephone land line” we offer a state of the art GSM cellular radio, similar to having a cell phone that is permanently attached to the security alarm panel and dedicated only to the security alarm panel. One of our security consultants will be happy to assist you with obtaining this device. (click here to contact us)

(A) To silence the rapid beeping enter your four digit code and the OFF (number 1) key into the keypad.

NOTE: The beeping may continue if the battery needs to be changed. The batteries are not lifelong and need to be replaced every six months to a year. Please call the office for further assistance.

(A) YES. Please fill out the Credit Card Form or (click here)

(A) Has the power company been experiencing interruptions due to inclement weather or power surges? If so, your alarm system has kicked in its back up battery power and now the battery is low. The battery may charge back up, but might take 24 to 48 hours to do so. If BATT is still on the screen after 24 to 48 hours and you have entered your four digit code and the OFF key, the battery needs to be changed. The batteries are not lifelong and need to be replaced every six months to a year. Please call the office for further assistance.