(Q) My alarm keypad has the letters “FC” or the words “Failure to Communicate” what does this mean?
(A) Have your phone lines recently been down due to your phone carrier experiencing interruptions? “FC” or “Failure to Communicate” indicates there is a problem with the phone line in your home or business and your alarm panel is NOT communicating to Central Station. If you see these letters or words, please contact Central Station to put your system on test and try to send a test signal through to Central Station. (click here for directions on how to put your system on test)
Note: It is VERY IMPORTANT to put your system on test with Central Station PRIOR to testing your alarm. If Central Station does not receive the test signal, please call our office for further assistance.